I ordered suits from this website for my groomsmen. Not one suit out four even came close to matching.
Because of getting the money at different times I had to order them separately. I waited for them all to come in to make sure they matched... They did not. I sent them an email over a week ago and it misteriously vanished from cyber space.
So because they "didn't have" the email I sent there was nothing they could do... I work in retail management. There are exceptions to return rules made every day.
Bottom line is you make your customers happy so they keep coming back. This website and owner are business challenged...
Monetary Loss: $632.